Submission of consumer complaints

Pursuant to Art. 10 of the Law on Consumer Protection, we inform consumers that complaints about the quality of our services can be submitted in writing (by mail) to the address: Omić mobiles d.o.o. Horvaćanska cesta 31 f, 10 000 Zagreb or by e-mail: We will respond to your complaint in writing no later than 15 days after receiving the complaint. Please include your information in the complaint: name, surname and address for delivery of the reply.

Online dispute resolution

European Commission Regulation no. 524/2013 on online resolution of consumer disputes, the “Platform for online resolution of consumer disputes” (Platform for ODR) is enabled at the following link: