General business terms

These websites contain information about products and services offered by the company Omić mobiles d.o.o. Horvaćanska cesta 31 f, 10 000 Zagreb, and serve as the company’s electronic point of sale – internet store.
The terms and conditions of the Internet store www.sexy-shop.hr and all associated sites are drawn up in accordance with the valid Consumer Protection Act (ZZP) and the Obligatory Relations Act (ZOO).
Please read carefully all the conditions of purchase and business listed below. By ordering the product, the Customer confirms acceptance of these purchase conditions.
If you do not agree with the conditions of purchase and business stated here or if you are under 18 years old, please do not use these Internet pages.

Seller

Seller’s headquarters:
Omić mobiles d.o.o., Zagreb, Horvaćanska cesta 31f
Phone: 01 3694214, E-mail: info@sexy-shop.hr
OIB: 33330080427, MB: 01914634, MBS: 080514936
The company is registered in the Register of the Commercial Court in Zagreb, activity 47.54 Retail sale of electrical household appliances in specialized stores (NKD 2007).
Person authorized for representation: M. Omić

Basic capital: HRK 442,400.00 paid in full

 

The customer

A customer is any legal or physical person whose seat/residence is located in the territory of the Republic of Croatia and who makes an order and payment in the online store www.sexy-shop.hr. and/or added pages. For a valid product order, the person filling out the order must be over 18 years old. Pursuant to the Trade Act, advertising, as well as the display and sale of goods with pornographic content, except for printed matter, to persons under 18 years of age is prohibited in retail trade.

Persons under the age of 18 are not allowed to browse or shop on the website https://www.sexy-shop.hr of Omić mobile phones d.o.o. which serve as an electronic point of sale – internet store.

Pre-contractual notices

Pursuant to Article 57 of the Consumer Protection Act, the Seller must inform the Buyer in a clear and comprehensible manner about:
1. the main features of the goods or services, to the extent that this is appropriate with regard to the goods or services and the medium used to transmit the information
2. its name and headquarters, telephone number and, if available, e-mail address
3. if applicable, the name and registered office of the trader in whose name and/or on whose account he acts
4. the geographic address of the place of business, that is, the geographic address of the place of business of the merchant in whose name and/or on whose account he acts, and to which the consumer can address his complaints, if that place is different from the headquarters from point 2 of this article
5. the retail price of the goods or services, and if the nature of the goods or services does not allow the price to be calculated in advance, about the method of price calculation and, if applicable, other costs of transportation, delivery or postal services, i.e. about the fact that these costs can be charged , if they cannot be reasonably calculated in advance
6. the costs of using means of remote communication for the purpose of concluding a contract, if these costs are not charged at the basic rate
7. payment terms, terms of delivery of goods or provision of services, time of delivery of goods or provision of services and, if any, the method of handling consumer complaints by the merchant
8. the conditions, deadlines and procedure for exercising the right to unilateral termination of the contract, as well as the form for unilateral termination of the contract in accordance with Article 74, paragraph 1 of this Act, in cases where this right exists
9. to the fact that the consumer is obliged to bear the costs of returning the goods in the event that he exercises his right to unilaterally terminate the contract from Article 72 of this Act, i.e., on the costs of returning the goods, in the event that the goods cannot be returned due to their nature in distance contracts returned by mail in the usual way
10. to the fact that, in the event that he exercises his right to unilaterally terminate the contract from Article 72 of this Act after making a request in accordance with Article 64 or Article 70 of this Act, the consumer will be obliged to pay the trader a reasonable part of the price in accordance with Article 77, paragraph 7 of this Act
11. that the consumer cannot use the right to unilaterally terminate the contract from Article 72 of this Act, in cases where, based on Article 79 of this Act, that right is excluded, that is, about the conditions under which the consumer loses the right to unilaterally terminate the contract
12. existence of liability for material defects
13. services or assistance offered to the consumer after the sale and the terms of use of these services or assistance, if the merchant provides them, as well as any guarantees issued with the goods or service
14. the existence of appropriate rules of conduct of the merchant, as defined in Article 5, Clause 18 of this Act
15. the duration of the contract, if the contract was concluded for a certain period of time, or under conditions of cancellation or termination of the contract that was concluded for an indefinite period, or which is automatically extended
16. the minimum term in which the consumer is bound by the contract, if any
17. the deposit or other financial security that the consumer is obliged to pay or obtain at the merchant’s request, as well as the conditions for paying that deposit, or the conditions for obtaining other financial security
18. if applicable, the functionality of the digital content, including the necessary technical protection measures for these contents

19. if applicable, the interoperability of digital content with computer or software equipment of which the trader knows or should know
20. mechanisms for out-of-court settlement of disputes, that is, about compensation systems, and how the consumer can use them.

All the aforementioned notices, i.e. those that are necessary in accordance with the Consumer Protection Act, can be found in these Terms of Purchase on the website https://www.sexy-shop.hr.

Invoice / Confirmation of the concluded contract

The invoice that the buyer will receive is a confirmation of the concluded contract and contains all the necessary information from Article 57 of the ZZP.

Rules of conduct of merchants

These terms of purchase represent the rules of conduct by which the trader undertakes to act in his business practice.

Odgovornost za materijalne nedostatke

Omić mobiteli d.o.o. odgovara za materijalne nedostatke stvari koje prodaje na svojim stranicama sukladno pozitivnim propisima Republike Hrvatske posebice Zakonu o obveznim odnosima.

Prices

Prices are expressed in HRK and EUR, VAT is included in the price. Prices, payment terms and promotional offers are valid only at the time of order and may change without prior notice.

Orders

Ordering goods through the online store is possible 24 hours a day, 7 days a week.
You can order as a registered or unregistered user.
All products displayed in the ekstaza.hr online store are in stock and available for order in limited quantities. If a certain product is not available, the customer will be informed and offered the most similar replacement product or a refund.
The customer is responsible for the accuracy and completeness of the data entered during registration and ordering.

Promotional sales and discount codes

The company Omić mobiles d.o.o. will periodically, at its discretion, put certain products on special sale. These products will be available under the same conditions to all customers or will be available to customers of a certain, precisely specified group.

After the expiry of the promotional sale period, the company Omić mobiles d.o.o. will not accept new orders under the terms of the expired special sale.

The company Omić mobiles d.o.o. also periodically gifts all customers or specific customers (Newsletter subscribers) with coupons for special promotions, benefits and discounts. The coupon is usually one word or a series of characters, to calculate the discount, enter the exact text of the coupon in the designated place in the shopping cart and click “APPLY COUPON” – the discount will be calculated. Take advantage of these benefits before you complete your purchase.
Coupons may be limited by duration and number of uses. Also, discounts can be applied to only one product or to a limited/certain selection of products.

It is not possible to use multiple coupons at once.
Coupons cannot be applied to products that are already on sale.

 

Gift certificate

After the order, the gift voucher is sent to the email of the person who ordered the gift voucher. You can use it by entering the code in the gift voucher field in the shopping cart and clicking “APPLY COUPON”. A gift voucher purchased on the www.sexy-shop.hr online store cannot be used anywhere else except on the www.sexy-shop.hr online store. You can use the gift certificate to buy products from our online offer. You cannot use the gift voucher to purchase gift vouchers. The gift certificate cannot be exchanged for money. If the value of the order is greater than the value of the gift voucher, you can pay the difference by bank transfer, cash on delivery or credit cards. Omić mobile phones d.o.o. www.sexy-shop.hr is not responsible if the gift voucher is lost, stolen, destroyed or used without consent.

Safety statement

The online payment system ensures the complete secrecy of your card data from the moment you enter it in the payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. www.sexy-shop.hr never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the online billing system. An isolated core independently transfers and manages sensitive data, keeping it completely secure.

T-Com Pay Way applies the most modern data protection standards – Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the exchange of data between the T-Com system and authorization centers of card houses is carried out in a private network, which is protected from unauthorized access by a double layer of “firewall”.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. The online payment system meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.

The online billing system considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment.

The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the online billing system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

Privacy and cookies statement

Omić mobile phones d.o.o. Zagreb, Horvaćanska cesta 31f, Croatia, OIB: 33330080427 (hereinafter: www.sexy-shop.hr) in performing its activities, collects and processes personal data in compliance with all relevant laws and regulations.

Please read this Statement carefully to learn how we collect, process, protect or otherwise use your personal data.

We undertake to apply maximum security measures in order to protect the interests of customers and prevent possible misuse of information. In the process of realizing the purchase, we will only use information that is necessary.

We collect only those personal data that you voluntarily submit to us and only for the purposes specified in these personal data protection rules. We do not require you to send us this information in order to provide you with access to our sites, and we do not ask you to disclose more information than is actually necessary to participate in an activity on our sites.

By registering on the website https://www.sexy-shop.hr, purchasing as a guest or accessing the site itself, the customer consents to Omić mobiles d.o.o. processes his personal data specified in the registration form, order data, data available in the service payment process and other data. The same data is used for the purpose of concluding a contract and for the purpose of getting to know Omić mobile phones d.o.o. with the buying habits of customers, as well as for informational purposes, and the purpose of promoting the seller’s services and products.
Omić mobile phones d.o.o. undertakes to protect the privacy of the personal data of all customers, and will deal with them in accordance with the Personal Data Protection Act, or other applicable regulations.

 

Children and minors

Persons under the age of 18 are not allowed to browse or shop on the website https://www.sexy-shop.hr or the added pages of Omić mobile phones d.o.o. which serve as an electronic point of sale – internet store.

Manager of personal data processing

Omić mobile phones d.o.o. is the manager of personal data processing in accordance with the law and regulations on personal data protection. Omić mobile phones d.o.o. as the manager of personal data processing determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper and/or electronic form. For all questions related to the processing of personal data or exercising the right to the protection of personal data, you can contact us by e-mail: info@sexy-shop.hr.

Personal data we collect

Personal data is any data relating to an individual whose identity is known or can be determined. An identifiable individual is a person who can be identified directly or indirectly, in particular with the help of identifiers such as name, identification number, location data, online identifier or with the help of one or more factors inherent to physical, physiological, genetic, mental , economic, cultural or social identity of that individual.

We collect your personal information only when you voluntarily provide us with such information. We collect data about you when you fill out a web form or when signing up for the newsletter.

You should be aware that non-personal information and data may be collected automatically through our Internet servers or through the use of “cookies”.

Examples of information about your use of the site include: the most visited and viewed pages and links on our website, the number of completed forms, time spent on the site, the most popular keywords that lead users to our site, your IP address, information collected through cookies, data of your device such as hardware settings, system activity, browser type, etc.

For business purposes, www.sexy-shop.hr collects the following user data:

• Name and surname
  • Address and place of residence
  • E-mail address
  • Contact telephone number
  • Password in encrypted form

We are not responsible for the accuracy of the data entered by the users.

Purpose of personal data processing

The reasons for which we process personal data in order to conclude and fulfill contractual obligations are:
• Opening user profiles on the website
• Processing orders through the online store and shipping/delivery of ordered products
• Transmission of commercial communications via electronic mail, mobile telephony or traditional mail or courier delivery (within the limits of your consent)
• Providing answers to questions you ask us or to your advice, comments, objections, etc.
• Resolving all disputes or complaints related to or arising from the activities of Omić mobile phones d.o.o.
• Promotion of our services and expressions of intent to enter into a contract
• Sales and marketing activities www.sexy-shop.hr

Legal basis for personal data processing

By entering his personal data and confirming (clicking) on ​​acceptance of the Purchase Terms and this Privacy Statement, the customer enters into a contractual relationship that is the basis for the purchase of products and services of the customer’s choice on the ekstaza.hr website, which is contained in the Purchase Terms and therefore the processing of these personal data is legal because actions are taken at the Customer’s request in order to realize the purchase of products and services ordered by the Customer.

Receiving marketing campaigns by e-mail (newsletter)

If you decide to sign up for our newsletter list, the e-mail address you send us is forwarded to the software platform that provides us with e-mail marketing services. The email address you send will not be stored in our own database or on one of our internal computer systems.
Your e-mail address remains in the database of the said platform as long as we continue to use the services of that platform for email marketing or until you request to unsubscribe from the newsletter list. You can do this by unsubscribing using the unsubscribe links found in all newsletters we send you or by requesting unsubscribe via our contact email address.
The user who registers to receive information about products and promotions by entering his data on the website www.sexy-shop.hr and by double confirming the correctness of his email address, gives his consent to the processing of his personal data.

Communication of data to third parties

Omić mobile phones d.o.o. will not share the personal data of the Customer or User with other parties except in the cases specified in the following points and in situations where positive regulations require it.
Omić mobile phones d.o.o. will share the Customer’s personal data with:

• To service providers of distribution of goods with whom it has a permanent contract and for this purpose to fulfill orders, deliver packages, send ground mail and e-mail. The distribution service provider may ask the Customer for his/her identity card at the time of delivery of the package during the personal collection of the goods, all for the purpose of realizing the package delivery service and keeping records of who collected the package. If the Customer refuses to provide this information, the package will not be delivered. The distribution service provider can send a link to track the status of the shipment to the Customer’s e-mail address.

Processing of personal data in the process of payment by credit and debit cards

Omić mobile phones d.o.o. at the time of payment on the website www.sexy-shop.hr, as a condition for payment of products and services by credit or debit card, the Customer’s consent is requested for the activation of the payment process through the trading company T-Hrvatski Telekom d.d. Zagreb, service provider of processing and billing (credit or debit) cards, contractual partner Omić mobiles d.o.o. and the Executor of personal data processing. For this purpose, the Customer’s personal data (Customer’s name and surname, Customer’s address, data from the Customer’s card) are temporarily stored with T-Hrvatski Telekom d.d. Zagreb, which stores this data in accordance with PCI DSS certification, the highest level of protection and preservation of confidential data.

Employees of the www.sexy-shop.hr internet store do not have access to your credit card number at any time, they only have access to the number of the authorized transaction. Card information is not stored in our system, but the credit card number is checked and authorized directly in the authorization center of the card house. Do not enter the credit card number anywhere except in the field provided for it, do not send it by e-mail or via the contact form.

Deletion of personal data (right to be forgotten, withdrawal of consent)

In the event that the Buyer does not want the seller to process the data of the same in any way anymore, and requests the deletion of the data on the same, he must notify the seller of this via an e-mail message to the e-mail address info@sexy-shop.hr

The right to object

If, despite all the measures taken to protect personal data, you believe that you have grounds for a complaint, please contact the Manager of Personal Data Processing at the email address info@sexy-shop.hr.
You can submit an objection to the processing of your personal data to the supervisory authority, the Agency for the Protection of Personal Data (AZOP).

Access and correction of personal data

The Customer and User can access their personal data at any time by registering on the page and accessing “My Account” where the Customer can review their personal data that they have shared with Omić mobile phones d.o.o. The Customer and User can request and receive from Omić mobile phones d.o.o. complete information about the personal data that is stored, as well as the correction of the same by sending an e-mail message to the e-mail address of the Personal Data Processing Manager: info@sexy-shop.hr

Period of storage of personal data

We will keep your data for as long as it is necessary to achieve the purpose for which we process it. The criterion on the basis of which we determine the period of storage of personal data is precisely the purpose of collection and the time period in which you want us to provide you with our services.

Security measures for the protection of personal data – encryption

Your data and all pages of the https://www.sexy-shop.hr online store are protected using the Secure Socket Layer (SSL) protocol with 128-bit encryption. SSL encryption encrypts data to prevent unauthorized access during transmission.

Breach of data privacy

We will notify all relevant persons and competent authorities of any violation of data privacy from our database or the database of any of our partners within 72 hours of the violation, if it is obvious that the stolen data was stored in a way that the identity of the data owner can be revealed.

Changes to the privacy statement

This privacy statement may change from time to time in accordance with legislation or industry developments. We will not explicitly notify our customers or website users of these changes. Instead, we recommend that you periodically check this page for any changes to the statement.

Your consent

By using this website, you consent to this privacy policy.

Application of cookies

The website https://www.sexy-shop.hr uses the so-called cookies – text files placed on the computer of the user/visitor by the web server used by the visitor. The files are created when the browser on the user’s device loads the web pages they have visited, which then send data to the browser which then creates a text file (cookie). The browser retrieves and sends the file to the website server (sites, pages) when the user returns to it, thus providing users with more online options and a better user experience.

It is important to emphasize that the https://www.sexy-shop.hr website cannot access other files on the user’s computer or gain access to information that the user did not previously provide. The website www.sexy-shop.hr does not contain cookies that enable programs to run or install viruses on your computer.

Data that is collected includes the user’s IP address, browser data, language, operating system and other standard statistical data that is collected and analyzed exclusively in anonymous and bulk form. The website www.sexy-shop.hr uses Google Analytics statistics. We may occasionally collect data about how users use our website using other tools similar to Google Analytics.

We also use the Google Analytics Demographics and Interest Reporting tool, where we can use data from Google’s interest-based advertising or third-party audience data (eg age, gender and interests) on the Google service, in order to plan the publication of content appropriate to your interests and future marketing campaigns. Analytics. Detailed third-party information about this service, as well as about the user’s ability to regulate the cookie settings necessary for this, is available at: http://www.google.com/analytics/learn/privacy.html.

If you do not agree to the use of cookies, you can easily delete (or prevent) them on your computer or mobile device using the settings of your internet browser.

As the purpose of cookies is to improve and enable the use of our website and its processes, please note that by preventing or deleting cookies you may disable the functionality of features of these pages or cause them to work and look differently in your browser.

By using these websites, you agree to the method of data collection and use described in this Statement and to the storage and access of cookies on your device.

When you access the website for the first time, a banner will appear warning of the existence of cookies and asking for your consent to accept them. By continuing to browse the website, you accept the use of cookies. If the use of cookies is not enabled on your device, shopping through the www.sexy-shop.hr online store or creating a wish list will not be possible.

 

Temporary cookies (sessions)

They are automatically removed from your computer when you close your web browser. Websites use them to store temporary data (eg items in the shopping cart)

Permanent cookies

They remain saved on your computer even after you close your web browser. Websites use them to store data – most often it’s about your settings when using the site. Persistent cookies will remain on your computer until you manually remove them or until they expire.

First-party cookies

They come from the website you are viewing and are temporary or permanent. Using their websites, they store information such as name and password, so that you do not have to log in every time you visit.

Third party cookies

They belong to different domains than the one shown in the address bar. Web pages may contain content from other areas (such as banners), which opens up the possibility of tracking a user’s browsing history. The privacy settings in most modern browsers allow you to block third-party cookies.

How to disable cookies?

If you want to disable the saving of cookies on your computer, you can do so. The very act of blocking could have a negative effect on the use of the website. In order to turn off cookies, it is necessary to adjust the settings and configurations of your Internet browser. Select help and information about cookies from the browser menu and follow the instructions.

Delivery conditions

Packages are delivered in the following ways:

Delivery to the address by HP delivery service

Delivery to the address by HP-Express delivery service

Collection of packages at the Croatian post office – poste restante

DELIVERY PRICE LIST

Croatian Post / 2-3 working days:	5€ (37,14Kn)
Croatian Post / 2-3 working days – above €40 (301,38Kn):	FREE
HP collection at the main post office for the location:	5€ (37,14Kn)

Delivery prices are valid for the whole of Croatia.

General terms and conditions for package delivery and collection

We ship orders and payments received on weekdays from Monday to Friday until 2:00 p.m. the same day.
Orders and payments received on Friday after 14:00, Saturday and Sunday are sent on Monday.
Delivery is made in accordance with the schedule specified in each of the delivery and delivery methods listed below.
The time of sending and delivery/delivery of the package is shifted to the first following working day in the case of holidays and public holidays.
If you want delivery on a specific date, please let us know in the notes on the order.

The products will be packed so that they cannot be damaged by normal handling during transport. When picking up the shipment, the buyer is obliged to check any EXTERNAL damage to the shipment, i.e. the package, and immediately report them to the delivery person, or refuse to pick up a shipment with visible major external damage. In this case, please contact us so that we can check the status of the shipment as soon as possible and send a new one.

Discretion and packaging

Packages are sent completely discreetly in standard opaque cardboard boxes or bubble envelopes. The package contains only your information and the information of the company that sends the package, Omić mobile phones d.o.o. Nowhere on the package is it stated “Sex shop” or any association where the package comes from, and no one, not even the delivery person, can guess the contents of the package.

Notes

Due to delivery, if the building or house has a different last name from the one you entered in the order, please include it in the notes so that the delivery service can find you.
If the package cannot be delivered for any reason, the recipient is left with a “Notice of the arrival of the shipment”. After the Notice has been left, the recipient can request the re-delivery of the e-package by phone or in another way from Croatian Post.

Collection of parcels at the Croatian post office – poste restante

For this type of delivery, select “HP collection at the main post office for the location” in the shopping cart
You can only put “Poste restante” or HP in the address field when ordering.
Orders and payments received from Monday to Friday by 2:00 p.m. are sent the same day, you can pick up the package after 3 working days at the main post office in your town. The package will be waiting for you at the post office for 5 working days.
We send the package to the main post office for the location, for example, for Zagreb it is the post office at Branimirovova 4.

Notes

The notification of the arrival of the package does NOT come to your address, but you can pick up the package with your ID during the working hours of the main post office in your place.
If you would like to find out which is the main post office in your town and information about working hours, contact the contact center of Croatian Post on the toll-free number 072 303 304.

Terms of return, complaint and exchange

Returns and exchanges

We understand that it is more difficult to choose the ideal product online, in order to reduce your worries, www.sexy-shop.hr allows easy returns and product exchanges within 14 days.
If you are not satisfied with the product you ordered, you can return it for a refund of the full amount paid, including the shipping amount if it was charged (only for the return of the entire order).
All returned products must be unused, unworn and unopened, with all supplied parts and in the original packaging.
Due to health and hygiene reasons, www.sexy-shop.hr will in no case accept the return of products that have been opened (removed from the factory-sealed packaging) and/or used.
You bear the cost of shipping to our warehouse for products that you return or exchange independently (by mail or delivery service), except in the case of returning or replacing defective products, when all costs are borne by us (Exclusively by HP delivery service).
For returns and exchanges of unused and unopened products, please contact us in advance on phone: 01 3833 593 or e-mail: info@sexy-shop.hr

Notes

• Returns and exchanges must be agreed in advance
• If you want a refund, a copy of the invoice and the account number (IBAN) to which we will refund the funds must be attached to the goods that qualify for the refund.
• Refunds will be made in accordance with the legal deadline of 14 days (ZZP), i.e. after we receive the product
• When returning and exchanging defective products, the customer is responsible for properly packing the product/s in a cardboard box so that the product is not damaged during transportation. If the damage occurs because the customer did not protect the product during packaging (e.g. returned products wrapped in plain paper or a bag) – refund or exchange will not be accepted.
• You must return the goods to us without delay, and no later than within 14 days from the day you notified us of the unilateral termination of the contract.
• Product/s that were purchased and delivered with a promotional gift included must be returned with the promotional gift in order to be entitled to a full refund for the product/s originally purchased. If you want to keep the product that you received for free as part of the promotion, we can reduce the amount of the gift from the refund amount.

Replacement or return of defective products (warranty)

All products are covered by a 12-month warranty from the day the invoice is issued.
If it happens within the warranty period that the product has changed properties or stopped working, you can return the product and it will be replaced with an equally correct product or another product of your choice. Only in the event that we are unable to do the above, you will be refunded the value of the product within 14 working days from the date of the complaint. In the event of a complaint, please notify us by e-mail or telephone with a description of the problem before returning the goods.

Notes

We accept the guarantee only with the invoice that was delivered when the goods were delivered.
Before reporting a defective product, please check whether the batteries you put in the product (if necessary) are correct and inserted in the correct way. If you return a factory-defective product within the specified warranty period, Omić mobile phones d.o.o. covers replacement costs (by HP delivery service).

The warranty is NOT recognized in the following cases

• If the customer does not follow the instructions for using the product
• Due to failures caused by force majeure (fire, flood, lightning strike, etc.)
• Due to damage caused by improper installation or maintenance
• Due to mechanical damage caused by the fault of the user
• If the customer handles the product unprofessionally or carelessly
• Improper use and exposure of the device to unusual or extreme conditions
• Damage caused by cleaning with inappropriate means
• Connecting the device to energy sources that are not prescribed
The warranty does NOT apply to the following products
Batteries, candles, lubricants, creams, condoms, massage oils and all related products.

Delivery damage, wrong products, defective products

In the event of damage during delivery, wrongly delivered goods or the product you received is defective (manufacturer’s fault), please contact us (by e-mail or telephone) within two working days of receiving the shipment. We will resolve all complaints as soon as possible. In these cases, Omić mobiles d.o.o. covers all product replacement costs. (by HP delivery service).

Notes

• When replacing defective products, the new product is checked for correctness before sending.
• Before reporting a defective product, please check whether the batteries you put in the product (if necessary) are correct and inserted in the correct way.

The right to unilaterally terminate the contract (excerpt from ZZP, Article 72)

(1) The consumer has the right, without giving reasons, to unilaterally terminate a contract concluded outside the business premises or concluded remotely within 14 days.
(2) In the case of concluding a contract of sale, the term referred to in paragraph 1 of this article begins to run from the day when the goods that are the subject of the contract are handed over to the consumer or a third person designated by the consumer, who is not the carrier.
(3) If with one order the consumer ordered several pieces of goods that should be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or in several shipments, the period from paragraph 1 of this article begins to run from the day when the consumer or a third party to a person specified by the consumer, who is not the carrier, given possession of the last piece or the last shipment of goods.
(4) If a regular delivery of goods is contracted for a certain period, the term from paragraph 1 of this article begins to run from the day when the first piece or the first consignment of goods is handed over to the consumer or a third person designated by the consumer, who is not the carrier.
(5) In the case of entering into a contract for services, a contract for the supply of water, gas or electricity that is sold in an unlimited volume or unlimited quantity, and the supply of thermal energy, as well as in the case of entering into a contract the subject of which is digital content that is not delivered on a physical medium, the period referred to in paragraph 1 of this article begins to run from the date of conclusion of the contract.

Form for unilateral termination of the contract

You can electronically fill out and send a copy of the form for unilateral termination of the contract, which is available on our website. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay. You can download the form for unilateral termination of the contract  here (pdf).
Instructions for unilateral contract termination
• You can unilaterally terminate the contract within 14 days without giving a reason.
• In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the end of the term by an unequivocal statement sent by mail or email, in which you will state your name and surname, address, telephone number and address e-mails, and you can also use the attached sample form for unilateral termination of the contract.
• The term for unilateral termination is 14 days from the day when you or a third person designated by you, who is not the carrier, is given possession of the goods that are the subject of the contract.
• If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you chose another type delivery which is not the cheapest standard delivery that we have offered.
• The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.
• We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.
• It is considered that you have fulfilled your obligation on time if you have sent the goods to our address before the expiration of the aforementioned period.
• You must bear the direct costs of returning the goods yourself.
• You are responsible for any decrease in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

Obligations of the consumer in case of unilateral termination of the contract (excerpt from ZZP, Article 77)

(1) Unless the trader has offered to pick up the goods returned by the consumer himself, the consumer must return the goods without delay and no later than within 14 days from when, in accordance with Article 74 of this Act, he informed the trader of his decision to terminate the contract.
(2) It is considered that the consumer has fulfilled his obligation from paragraph 1 of this article on time if he sends the goods or hands them over to the trader or a person authorized by the trader to receive the goods before the deadline from paragraph 1 of this article expires.
(3) The consumer must bear only the direct costs of returning the goods, unless the trader has agreed to bear these costs or if the trader has failed to inform the consumer that he is obliged to bear these costs.
(4) If, in the case of a contract concluded outside the business premises, the goods were delivered to the consumer at his home at the time of the conclusion of the contract, the trader must take over the goods at his own expense if, due to their nature, it is not possible to return the goods in the usual way by post.
(5) The consumer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
(6) As an exception to paragraph 5 of this article, if the trader has not informed the consumer of his right to unilaterally terminate the contract in accordance with article 57, point 8 of this Act, the consumer is not liable for the decrease in the value of the goods, regardless of the cause of the decrease in the value of the goods .
(7) If he unilaterally terminates the contract after, in accordance with Articles 64 and 70 of this Act, he has expressly demanded that the provision of the service or the fulfillment of the contract for the supply of water, gas, electricity sold in unlimited volume or unlimited quantity and the supply of thermal energy begin before upon expiry of the term for unilateral termination of the contract, the consumer is obliged to pay the trader a part of the agreed price that is proportional to what the trader fulfilled to the consumer until the moment when the consumer informed him about using his right to unilaterally terminate the contract, with the provision that the proportional amount of the price that the consumer is obliged to pay is calculated on the basis of the total contracted price, and if that price is excessive, on the basis of the market value of what the trader has fulfilled to the consumer.
(8) If he unilaterally terminates a contract for services or a contract for the supply of water, gas or electricity sold in an unlimited volume or unlimited quantity and for the supply of thermal energy, the consumer will not be obliged to pay a part of the price commensurate with what the trader paid the consumer for the duration the deadline for unilateral termination of the contract, if the trader has not provided the consumer with the notices provided for in the provisions of Article 57, paragraph 1, points 8 and 10 of this Act, or if the consumer has not, in accordance with Articles 64 or 70 of this Act, expressly requested that the provision of the service begin before the expiry deadline for unilateral contract termination.
(9) If he unilaterally terminates a contract that has as its subject digital content that is not delivered on a physical medium, the consumer will not be obliged to pay a part of the price or costs commensurate with what the trader has fulfilled to the consumer during the term for unilateral termination of the contract, if he has not given his explicit consent to start the fulfillment of the contract before the expiration of the 14-day period from Article 72 of this Act, if he has not confirmed that he is aware of the fact that by giving such consent he loses the right to unilaterally terminate the contract or if the trader has failed to notify him in accordance with Articles 63. or 69 of this Act.

Exclusion of the right to unilateral termination of the contract (excerpt from ZZP, Article 79)

The consumer does not have the right to unilaterally terminate the contract from this section if:
• The service contract was fully fulfilled by the merchant, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled.
• The subject of the contract is goods that are made according to the consumer’s specifications or that are clearly adapted to the consumer
• The subject of the contract is easily perishable goods or goods that quickly expire
• The subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery

The consumer is obliged to bear the costs of returning the goods of Komodo j.d.o.o. in case he exercises his right to unilaterally terminate the contract from Article 72 of the ZZP.

 

Out-of-court settlement of consumer disputes

Over 95% of packages sent by www.sexy-shop.hr (Omić mobiteli d.o.o.) are delivered according to the schedule of the delivery service that sends them. Employees of Omić mobiles d.o.o. make all possible efforts to deliver and send the package according to the schedule. www.sexy-shop.hr (Omić mobile phones d.o.o.) cannot at any time be held responsible for delivery delays caused by the delivery service or “force majeure”.

Submission of consumer complaints

Pursuant to Art. 10 of the Law on Consumer Protection, we inform consumers that complaints about the quality of our services can be submitted in writing (by mail) to the address: Omić mobiles d.o.o. Zagreb, Horvaćanska cesta 31f or by e-mail: info@sexy-shop.hr. We will return the answer to your complaint in written form no later than 15 days from the day of receipt of the complaint. Please include your information in the complaint: name and surname, address for delivery of the reply.

Online dispute resolution

European Commission Regulation no. 524/2013 on online resolution of consumer disputes, the “Platform for online resolution of consumer disputes” (Platform for ODR) is enabled at the following link: http://ec.europa.eu/odr

Copyright

The website www.sexy-shop.hr is owned by the company Omić mobiles d.o.o. All content on www.sexy-shop.hr such as texts, graphic content, trademarks (logos), icons, audio and video recordings, digital downloads, software packages and data are the property of Omić mobile phones d.o.o. or our partners and are protected by domestic and international regulations on the protection of copyright and related rights, i.e. industrial property rights, and their unauthorized use constitutes a violation of the regulations on the protection of intellectual property rights.

Information at www.sexy-shop.hr online store

Omić mobile phones d.o.o. makes maximum efforts to keep the information on the internet store pages up-to-date and accurate. Omić mobile phones d.o.o. cannot guarantee the 100% accuracy of all displayed information about products and services. In exceptional cases, deviations between the actual data and the data available on the web pages are possible. Omić mobile phones d.o.o. undertakes in each such case to revise the order and contact the customer to personally agree on alternatives. Likewise, product photos may not always correspond to products that are actually available and should be understood as an informative illustration only.

Use and use of www.sexy-shop. hr internet stores

Sex-shop.com.hr.hr internet store, i.e. the website https://sex-shop.com.hr is owned by Omić mobiteli d.o.o. and the use of the same is not charged, while for Internet access and the use of remote data transmission and the fee for providing such a service, please contact your operator.

Availability of the sex-shop.com.hr online store

Even though Omić mobiles d.o.o. strives to provide the best possible service offer, Omić mobile phones d.o.o. cannot guarantee that the services at www.sexy-shop.hr will meet your needs. Omić mobile phones d.o.o. nor can it guarantee that the service will be error-free. If there is an error, please report it to e-mail info@sexy-shop.hr in order to remove it as quickly as possible. Access to the www.sexy-shop.hr Internet store may sometimes be unavailable due to works, maintenance or the introduction of new content.

Disclaimer of liability

Omić mobile phones d.o.o. cannot take responsibility for any damages caused by the use of information from these pages for purposes that go beyond the scope of their intended purpose.
By accessing this website, the service provider/owner and creator of this website Omić mobiles d.o.o. is released and discharged. of any responsibility that could arise from improper use of products from this website. All products that are on sale from this website are considered original products and the supplier and owner of this website is Omić mobiles d.o.o. cannot be held liable for any injury or injury arising from the use of products purchased through this website.
All content on this website is informative or educational in nature. Consult your doctor/physician regarding the applicability of any opinion or recommendation to your symptoms or illness.
All products available through this website remain the property of the supplier, the owner of this website, Omić mobile phones d.o.o. until the moment of full payment of the purchase price.
The End User expressly agrees that the use of the website https://www.sexy-shop.hr is the sole responsibility of the End User so that the company Omić mobiteli d.o.o. does not guarantee (i) the consequences that may arise from the use of this website. Omić mobile phones d.o.o. reserves the right to refuse service or cancel an order at its own discretion, without limitation or giving reasons.

Payment methods

Payment at www.sexy-shop.hr is possible in the following ways:

• Borrower – (ransom fee) cash payment upon collection
  Virman – internet banking / general payment slip
  By cards – in shops

 

Cash on delivery
If you want to pay the delivery person when picking up the package, please select cash payment when picking up the order.

Virman / internet banking / general payment slip
If you pay by wire transfer / internet banking, we send the shipment after the payment is visible on our giro account. We do not deliver goods on the basis of a payment confirmation. If you make the payment to HPB d.d., you avoid paying the commission and the payment is visible immediately after the transaction is completed.
You can select Virman payment in the shopping cart, after which you will receive an order confirmation and the information required for payment. If you pay from a foreign bank, all bank transaction costs are borne exclusively by the payer.

www.sexy-shop.hr enables its customers to pay with the following credit and debit cards:
Credit cards:
– Mastercard
– Diners Club
– Visa

Debit cards
– Maestro

For card payments, the Omić mobiteli d.o.o. online store uses the T-Com “Pay-Way” system, which applies the latest data protection standards – Secure Socket Layer (SSL) protocol with 128-bit data encryption and the MD5 algorithm.
Employees of the www.sexy-shop.hr online store do not have access to the card number at any time, only the number of the authorized transaction is available to them.
Card information is not stored in our system, but the credit card number is checked and authorized directly in the authorization center of the card company.
Do not enter the credit card number anywhere except in the field provided for it, do not send it by e-mail or via the contact form.

If you pay by credit card online, the place of payment on your invoice will be indicated as “Omić mobiteli d.o.o.. – Zagreb, Horvaćanska cesta 31f”, “www.sexy-shop.hr” or “Sex Shop” is not mentioned anywhere.

Card information is not stored in our system, but the credit card number is checked and authorized directly in the authorization center of the card house.
Do not enter the credit card number anywhere except in the field provided for it, do not send it by e-mail or via the contact form.

If you pay by credit card online, the place of payment on your invoice will be indicated as “Omić mobiles d.o.o. Zagreb, Horvaćanska cesta 31f”, there is no mention of “www.sexy-shop.hr” or “Sex Shop”.

Account; Omić mobile phones d.o.o.

Bill number;

Bank;

3dsecure instructions for safe online shopping

Read more about Safe and fast online shopping thanks to the 3D standard HERE