Privacy and cookies policy

Omić mobile phones d.o.o. Horvaćanska cesta 31 F, Zagreb OIB: 33330080427 (hereinafter: Izazov) in performing its activities, collects and processes personal data respecting all relevant laws and regulations.

Please read this statement carefully to learn how we collect, process, protect or otherwise use your personal information.

We undertake to apply maximum security measures in order to protect the interests of customers and prevent possible misuse of information. In the process of realizing the purchase, we will only use information that is necessary.

We collect only those personal data that you voluntarily provide to us and only for the purposes specified in these Personal Data Protection Rules. We do not require you to send us this information in order to provide you with access to our sites, and we do not ask you to disclose more information than is actually necessary to participate in an activity on our sites.

By registering on the website, purchasing as a guest or accessing the site itself, the customer consents to Omić mobiles d.o.o. processes his personal data specified in the registration form, order data, data available in the service payment process and other data. The same data is used for the purpose of concluding a contract and for the purpose of getting to know Omić mobile phones d.o.o. with the buying habits of customers, as well as for informational purposes, and the purpose of promoting the seller’s services and products.
Omić mobile phones d.o.o. undertakes to protect the privacy of the personal data of all customers, and will deal with them in accordance with the Personal Data Protection Act, or other applicable regulations.

Children and minors

Persons under the age of 18 are not allowed to browse or shop on the website of Omić mobile phones d.o.o. which serve as an electronic point of sale – internet store.

Personal data processing manager Statement on privacy and cookies

Omić mobile phones d.o.o. is the manager of personal data processing in accordance with the law and regulations on personal data protection. Challenge as a personal data processor determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper and/or electronic form. For all questions related to the processing of personal data or exercising the right to the protection of personal data, you can contact us by e-mail:

Personal data we collect

Personal data is any data relating to an individual whose identity is known or can be determined. An identifiable individual is a person who can be identified directly or indirectly, in particular with the help of identifiers such as name, identification number, location data, online identifier or with the help of one or more factors inherent to physical, physiological, genetic, mental , economic, cultural or social identity of that individual.

We collect your personal information only when you voluntarily provide us with such information. We collect data about you when you fill out a web form or when signing up for the newsletter.

You should be aware that non-personal information and data may be collected automatically through our Internet servers or through the use of “cookies”.

Examples of information about your use of the site include: the most visited and viewed pages and links on our website, the number of completed forms, time spent on the site, the most popular keywords that lead users to our site, your IP address, information collected through cookies, data of your device such as hardware settings, system activity, browser type, etc.

For business purposes, Izazov collects the following user data:

Name and surname
• Address and place of residence
• E-mail address
• Contact telephone number
• Password in encrypted form

We are not responsible for the accuracy of the data entered by the users.


Purpose of personal data processing

The reasons for which we process personal data in order to conclude and fulfill contractual obligations are:
• Opening user profiles on the website
• Processing orders through the online store and shipping/delivery of ordered products
• Transmission of commercial communications via electronic mail, mobile telephony or traditional mail or courier delivery (within the limits of your consent)
• Providing answers to questions you ask us or to your advice, comments, objections, etc.
• Resolving all disputes or complaints related to or arising from the activities of Omić mobile phones d.o.o.
• Promotion of our services and expressions of intent to enter into a contract
• Sales and marketing activities of

Legal basis for personal data processing

By entering his personal data and confirming (clicking) acceptance of the Terms of Purchase and this Privacy Statement, the customer enters into a contractual relationship that is the basis for the purchase of products and services of the customer’s choice on the website, which is contained in the Terms of Purchase and therefore, the processing of these personal data is legal because actions are taken at the request of the Customer in order to realize the purchase of products and services ordered by the Customer.

Receiving marketing campaigns by e-mail (newsletter)

If you decide to sign up for our newsletter list, the e-mail address you send us is forwarded to the software platform that provides us with e-mail marketing services. The email address you send will not be stored in our own database or on one of our internal computer systems.
Your e-mail address remains in the database of the said platform as long as we continue to use the services of that platform for email marketing or until you request to unsubscribe from the newsletter list. You can do this by unsubscribing using the unsubscribe links found in all newsletters we send you or by requesting unsubscribe via our contact email address.
A user who signs up to receive notifications about products and promotions by entering his data on the website and double confirming the correctness of his email address gives his consent to the processing of his personal data.

Communication of data to third parties

Omić mobile phones d.o.o. will not share the personal data of the Customer or User with other parties except in the cases specified in the following points and in situations where positive regulations require it.
Omić mobile phones d.o.o. will share the personal data of the Customer with:

  • To service providers of distribution of goods with whom it has a contract and for this purpose to fulfill orders, deliver packages, send ground mail and e-mail. The distribution service provider may ask the Customer for his/her identity card at the time of delivery of the package during the personal collection of the goods, all for the purpose of realizing the package delivery service and keeping records of who collected the package. If the Customer refuses to provide this information, the package will not be delivered. The distribution service provider can send a link to track the status of the shipment to the Customer’s e-mail address.

Processing of personal data in the process of payment by credit and debit cards

Omić mobile phones d.o.o. at the time of payment on the website, as a condition for payment of products and services by credit or debit card, the Customer’s consent is requested for the activation of the payment process through the trading company T-Hrvatski Telekom d.d. Zagreb, service provider of processing and billing (credit or debit) cards, contractual partner Omić mobiles d.o.o. and the Executor of personal data processing. For this purpose, the Customer’s personal data (Customer’s name and surname, Customer’s address, data from the Customer’s card) are temporarily stored with T-Hrvatski Telekom d.d. Zagreb, which stores this data in accordance with PCI DSS certification, the highest level of protection and preservation of confidential data.

Employees of the online store do not have access to your credit card number at any time, they only have access to the number of the authorized transaction. Card information is not stored in our system, but the credit card number is checked and authorized directly in the authorization center of the card company. Do not enter the credit card number anywhere except in the field provided for it, do not send it by e-mail or via the contact form.

Deletion of personal data (right to be forgotten, withdrawal of consent) Statement on privacy and cookies

In the event that the Buyer does not want the seller to process the data of the same in any way anymore, and requests the deletion of the data on the same, he must notify the seller of this via an e-mail message to the e-mail address

The right to object

If, despite all the measures taken to protect personal data, you believe that you have grounds for a complaint, please contact the Manager of Personal Data Processing at the email address
You can submit an objection to the processing of your personal data to the supervisory body, the Agency for the Protection of Personal Data (AZOP).

Access and correction of personal data

The Customer and User can access their personal data at any time by registering on the site and by accessing “My Account” where the Customer can review their personal data that they have shared with Omić mobiles d.o.o. The Customer and User can request and receive from Omić mobiles d.o.o. complete information about the personal data that is stored, as well as the correction of the same by sending an e-mail message to the e-mail address of the Personal Data Processing Manager:

Period of storage of personal data

We will keep your data for as long as it is necessary to achieve the purpose for which we process it. The criterion on the basis of which we determine the period of storage of personal data is precisely the purpose of collection and the time period in which you want us to provide you with our services.

Security measures for the protection of personal data – encryption

Your data and all pages of the online store are protected using the Secure Socket Layer (SSL) protocol with 128-bit encryption. SSL encryption encrypts data to prevent unauthorized access during transmission.

Breach of data privacy

We will notify all relevant persons and competent authorities of any violation of data privacy from our database or the database of any of our partners within 72 hours of the violation, if it is obvious that the stolen data was stored in a way that the identity of the data owner can be revealed.

Changes to the privacy statement

This privacy statement may change from time to time in accordance with legislation or industry developments. We will not explicitly notify our customers or website users of these changes. Instead, we recommend that you periodically check this page for any changes to the statement.

Your consent

By using this website, you consent to this privacy policy.

Application of cookies

The web pages of use the so-called cookies – text files placed on the computer of the user/visitor by the web server used by the visitor. The files are created when the browser on the user’s device loads the web pages they have visited, which then send data to the browser which then creates a text file (cookie). The browser retrieves and sends the file to the website server (sites, pages) when the user returns to it, thus providing users with more online options and a better user experience.

It is important to emphasize that the website cannot access other files on the user’s computer or gain access to information that the user did not previously provide. The website does not contain cookies that enable programs to run or install viruses on your computer.

The information collected includes the user’s IP address, information about the browser, language, operating system and other standard statistical information that is collected and analyzed exclusively in anonymous and bulk form. The website uses Google Analytics statistics. We may occasionally collect data about how users use our website using other tools similar to Google Analytics.

Also, for the purpose of planning the publication of content appropriate to your interests and future marketing campaigns, we use the Google Analytics Demographics and Interest Reporting tool, where we can use data from Google’s interest-based advertising or third-party audience data (eg age, gender and interests) on the Google service Analytics. Detailed third-party information about this service, as well as about the user’s ability to regulate the cookie settings necessary for this, is available at:

If you do not agree to the use of cookies, you can easily delete (or prevent) them on your computer or mobile device using the settings of your internet browser.

Privacy and cookies statement

As the purpose of cookies is to improve and enable the use of our website and its processes, please note that by preventing or deleting cookies you may disable the functionality of features of these pages or cause them to work and look differently in your browser.

By using these websites, you agree to the method of data collection and use described in this Statement and to the storage and access of cookies on your device.

When you access the website for the first time, a banner will appear warning of the existence of cookies and asking for your consent to accept them. By continuing to browse the website, you accept the use of cookies. If the use of cookies is not enabled on your device, shopping through the online store will not be possible.


Temporary cookies (sessions)

They are automatically removed from your computer when you close your web browser. Websites use them to store temporary data (eg items in the shopping cart)

Permanent cookies

They remain saved on your computer even after you close your web browser. Websites use them to store data – most often it’s about your settings when using the site. Persistent cookies will remain on your computer until you manually remove them or until they expire.

First-party cookies

They come from the website you are viewing and are temporary or permanent. Using their websites, they store information such as name and password, so that you do not have to log in every time you visit.

Third party cookies

They belong to different domains than the one shown in the address bar. Web pages may contain content from other areas (such as banners), which opens up the possibility of tracking a user’s browsing history. The privacy settings in most modern browsers allow you to block third-party cookies.

How to disable cookies?

If you want to disable the saving of cookies on your computer, you can do so. The very act of blocking could have a negative effect on the use of the website. In order to turn off cookies, it is necessary to adjust the settings and configurations of your Internet browser. Select help and information about cookies from the browser menu and follow the instructions.