Refunds and returns policy

We fully understand the fact that it is more difficult to choose the ideal product over the Internet, which is why sexy-shop.hr online sex shop allows easy returns and product exchanges within 14 days.
If you are not satisfied with the product you ordered, you can return it with a refund of the full amount paid, including the delivery amount if it was charged (only for the return of the entire order).
All returned products must be unused, unworn and unopened, with all supplied parts and in the original packaging.
Due to health and hygiene reasons, under no circumstances will sexy-shop.hr accept the return of products that have been opened (removed from the factory-sealed packaging) and/or used.
You bear the cost of shipping for products that you return or exchange independently (by mail or delivery service), except in the case of returning or replacing defective products, when all costs are borne by us (Exclusively by HP delivery service).
For returns and exchanges of unused and unopened products, please contact us in advance on phone: 098 160 73 07 or e-mail: info@sexy-shop.hr

Notes

• Returns and exchanges must be agreed in advance
• If you want a refund, a copy of the invoice and the account number (IBAN) to which we will refund the funds must be attached to the goods that qualify for the refund.
• Refunds will be made in accordance with the legal deadline of 14 days (ZZP), i.e. after we receive the product at the warehouse
• When returning and exchanging defective products, the customer is responsible for properly packing the product/s in appropriate packaging so that the product is not damaged during transportation. If the damage occurs because the customer did not protect the product during packaging – return or exchange will not be accepted.
• You must return the goods to us without delay, and no later than within 14 days from the day you notified us of the unilateral termination of the contract.
• Product/s that were purchased and delivered with a promotional gift included must be returned with the promotional gift in order to be entitled to a full refund for the product/s originally purchased. If you want to keep the product that you received for free as part of the promotion, we can reduce the amount of the gift from the refund amount.

Replacement or return of defective products (warranty)

All products are covered by a 12-month warranty from the day the invoice is issued.
If it happens within the warranty period that the product has changed properties or stopped working, you can return the product and it will be replaced with an equally correct product or another product of your choice. Only in the event that we are unable to do the above, you will be refunded the value of the product within 14 working days from the date of the complaint. In the event of a complaint, please notify us by e-mail or telephone with a description of the problem before returning the goods.

Notes

We accept the guarantee only with the invoice that was delivered when the goods were delivered.
Before reporting a defective product, please check whether the batteries you put in the product (if necessary) are correct and inserted in the correct way. If you return a factory-defective product within the specified warranty period, Omić mobile phones d.o.o. covers replacement costs (by HP delivery service).

The warranty is NOT recognized in the following cases

• If the customer does not follow the instructions for using the product
• Due to failures caused by force majeure (fire, flood, lightning strike, etc.)
• Due to damage caused by improper installation or maintenance
• Due to mechanical damage caused by the fault of the user
• If the customer handles the product unprofessionally or carelessly
• Improper use and exposure of the device to unusual or extreme conditions
• Damage caused by cleaning with inappropriate means
• Connecting the device to energy sources that are not prescribed

The warranty does NOT apply to the following products

Batteries, candles, lubricants, creams, condoms, massage oils and all related products.

Delivery damage, wrong products, defective products

In the event of damage during delivery, wrongly delivered goods or the product you received is defective (manufacturer’s fault), please contact us (by e-mail or telephone) within two working days of receiving the shipment. We will resolve all complaints as soon as possible. In these cases, Omić mobiles d.o.o. covers all product replacement costs. (by HP delivery service).

Notes

• When replacing defective products, the new product is checked for correctness before sending.
• Before reporting a defective product, please check whether the batteries you put in the product (if necessary) are correct and inserted in the correct way.

The right to unilaterally terminate the contract (excerpt from ZZP, Article 72)

(1) The consumer has the right, without giving reasons, to unilaterally terminate a contract concluded outside the business premises or concluded remotely within 14 days.
(2) In the case of concluding a contract of sale, the term referred to in paragraph 1 of this article begins to run from the day when the goods that are the subject of the contract are handed over to the consumer or a third person designated by the consumer, who is not the carrier.
(3) If with one order the consumer ordered several pieces of goods that should be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or in several shipments, the period from paragraph 1 of this article begins to run from the day when the consumer or a third party to a person specified by the consumer, who is not the carrier, given possession of the last piece or the last shipment of goods.
(4) If a regular delivery of goods is contracted for a certain period, the term from paragraph 1 of this article begins to run from the day when the first piece or the first consignment of goods is handed over to the consumer or a third person designated by the consumer, who is not the carrier.
(5) In the case of entering into a contract for services, a contract for the supply of water, gas or electricity that is sold in an unlimited volume or unlimited quantity, and the supply of thermal energy, as well as in the case of entering into a contract the subject of which is digital content that is not delivered on a physical medium, the period referred to in paragraph 1 of this article begins to run from the date of conclusion of the contract.

Form for unilateral termination of the contract

You can electronically fill out and send a copy of the form for unilateral termination of the contract on our website. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay. You can download the form for unilateral termination of the contract here (pdf).
Instructions for unilateral contract termination
• You can unilaterally terminate the contract within 14 days without giving a reason.
• In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the end of the term by an unequivocal statement sent by mail or email, in which you will state your name and surname, address, telephone number and address e-mails, and you can also use the attached sample form for unilateral termination of the contract.
• The term for unilateral termination is 14 days from the day when you or a third person designated by you, who is not the carrier, is given possession of the goods that are the subject of the contract.
• If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you chose another type delivery which is not the cheapest standard delivery that we have offered.
• The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.
• We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.
• It is considered that you have fulfilled your obligation on time if you have sent the goods to our address before the expiration of the aforementioned period.
• You must bear the direct costs of returning the goods yourself.
• You are responsible for any decrease in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

Obligations of the consumer in case of unilateral termination of the contract (excerpt from ZZP, Article 77)

(1) Unless the trader has offered to pick up the goods returned by the consumer himself, the consumer must return the goods without delay and no later than within 14 days from when, in accordance with Article 74 of this Act, he informed the trader of his decision to terminate the contract.
(2) It is considered that the consumer has fulfilled his obligation from paragraph 1 of this article on time if he sends the goods or hands them over to the trader or a person authorized by the trader to receive the goods before the deadline from paragraph 1 of this article expires.
(3) The consumer must bear only the direct costs of returning the goods, unless the trader has agreed to bear these costs or if the trader has failed to inform the consumer that he is obliged to bear these costs.
(4) If, in the case of a contract concluded outside the business premises, the goods were delivered to the consumer at his home at the time of the conclusion of the contract, the trader must take over the goods at his own expense if, due to their nature, it is not possible to return the goods in the usual way by post.
(5) The consumer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
(6) As an exception to paragraph 5 of this article, if the trader has not informed the consumer of his right to unilaterally terminate the contract in accordance with article 57, point 8 of this Act, the consumer is not liable for the decrease in the value of the goods, regardless of the cause of the decrease in the value of the goods .
(7) If he unilaterally terminates the contract after, in accordance with Articles 64 and 70 of this Act, he has expressly demanded that the provision of the service or the fulfillment of the contract for the supply of water, gas, electricity sold in unlimited volume or unlimited quantity and the supply of thermal energy begin before upon expiry of the term for unilateral termination of the contract, the consumer is obliged to pay the trader a part of the agreed price that is proportional to what the trader fulfilled to the consumer until the moment when the consumer informed him about using his right to unilaterally terminate the contract, with the provision that the proportional amount of the price that the consumer is obliged to pay is calculated on the basis of the total contracted price, and if that price is excessive, on the basis of the market value of what the trader has fulfilled to the consumer.
(8) If he unilaterally terminates a contract for services or a contract for the supply of water, gas or electricity sold in an unlimited volume or unlimited quantity and for the supply of thermal energy, the consumer will not be obliged to pay a part of the price commensurate with what the trader paid the consumer for the duration the deadline for unilateral termination of the contract, if the trader has not provided the consumer with the notices provided for in the provisions of Article 57, paragraph 1, points 8 and 10 of this Act, or if the consumer has not, in accordance with Articles 64 or 70 of this Act, expressly requested that the provision of the service begin before the expiry deadline for unilateral contract termination.
(9) If he unilaterally terminates a contract that has as its subject digital content that is not delivered on a physical medium, the consumer will not be obliged to pay a part of the price or costs commensurate with what the trader has fulfilled to the consumer during the term for unilateral termination of the contract, if he has not given his explicit consent to start the fulfillment of the contract before the expiration of the 14-day period from Article 72 of this Act, if he has not confirmed that he is aware of the fact that by giving such consent he loses the right to unilaterally terminate the contract or if the trader has failed to notify him in accordance with Articles 63. or 69 of this Act.

Exclusion of the right to unilateral termination of the contract (excerpt from ZZP, Article 79)

The consumer does not have the right to unilaterally terminate the contract from this section if:
• The service contract was fully fulfilled by the merchant, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled.
• The subject of the contract is goods that are made according to the consumer’s specifications or that are clearly adapted to the consumer
• The subject of the contract is easily perishable goods or goods that quickly expire
• The subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery

The consumer is obliged to bear the costs of returning the goods to Komodo j.d.o.o. in case he exercises his right to unilaterally terminate the contract from Article 72 of the ZZP.

 

Liability for material defects

Omić mobile phones d.o.o. is responsible for the material defects of the items it sells on its website in accordance with the positive regulations of the Republic of Croatia, especially the Obligations Act.

Out-of-court settlement of consumer disputes

In the case of a dispute between a consumer and a trader, a report can be submitted to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation can be submitted to the conciliation centers.